Privacy & Cookie Use Policy

1. Introduction

Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the “Service”).

This Privacy Policy (the “Policy”) outlines our privacy practices, including how your personal information is collected, stored, used, and shared.

Providing personal information is your choice. However, it is necessary for you to access and use the Service. We act as data controllers and are responsible for the data you submit through the Service.

Additional policies or codes of conduct may also apply. If you have any questions, please contact us.

2. What Personal Information We Collect

2.1 Information You Provide

When you:

Submit an enquiry
Make a customer service request
Register an account

We may collect:

Name
Address
Phone number
Email address

2.2 Payment Information

Credit/debit card details (processed securely by third-party payment providers)
Bank details (where required by property owners)

2.3 Automatically Collected Information

We may collect:

IP address
Website usage data via cookies and tracking technologies
Email interaction data

3. How We Use & Share Information

We may share your information with third-party service providers to:

Communicate with you and respond to requests
Provide and support the Service
Enhance security and investigate suspicious activity
Develop new features, products, or services
Improve performance across devices
Identify and fix technical issues
Conduct analytics and research
Comply with legal obligations or law enforcement requests

4. Your Rights Over Your Data

You have the right to:

Access a copy of your personal data
Correct inaccurate or outdated data
Request deletion of your data
Withdraw consent (e.g. marketing communications)
Receive your data in a portable format
Restrict processing in certain circumstances
Object to processing based on legitimate interests or marketing

You may still receive essential service communications (e.g. booking confirmations).

To exercise these rights, use available tools in the Service or contact us directly.

5. GDPR Notice

In accordance with the General Data Protection Regulation (GDPR) 2016/679, we are committed to protecting your privacy.

5.1 Legal Basis for Processing

Consent
We collect data based on your explicit consent via forms.

Contractual Obligation
We process data to fulfil agreements with customers, partners, and suppliers.

Legitimate Interest
We may process data where it is reasonably necessary and does not override your privacy rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy.
We may delete data without notice once it is no longer required.

7. CCPA Notice (California Residents)**

7.1 Right to Know

You may request:

Categories of personal data collected
Specific data held
Sources of data
Purpose of collection
Third parties involved

7.2 Right to Deletion

You may request deletion of personal data unless required for:

Service delivery
Security and functionality
Legal compliance

7.3 Right to Non-Discrimination

You will not be:

Denied services
Charged differently
Provided lower quality service

7.4 Do Not Sell My Personal Information

We do not sell identifiable personal data.
However, third-party ad networks (e.g. Facebook, Google) may collect activity data.

8. Children’s Privacy

This Service is intended for users aged 16 and over.
We do not knowingly collect data from children under 16.

9. Cookies

9.1 What Are Cookies

Cookies are small data files stored in your browser that help websites function efficiently.

9.2 How We Use Cookies

Cookies help us:

Understand website usage
Improve functionality
Remember login details
Provide marketing insights
Enhance security

9.3 Managing Cookies

You can:

Block cookies via browser settings
Delete existing cookies
Disable marketing cookies via the Service

Opt-out of advertising cookies:
https://optout.aboutads.info/

Note: Disabling cookies may affect your user experience.

10. Changes to This Policy

We may update this Policy from time to time.

Changes will be notified via the Platform
Continued use = acceptance of updates
If you do not agree, access may be terminated after 30 days
Immediate changes may occur if legally required

The latest version will always be available on the Service.

11. Contact Us

If you have questions about this Privacy Policy, please contact:
manager@missmidgleys.com.au

Chatjuta

156 days ago

We absolutely loved the Drawing Room apartment, especially the terrace – it was perfect for getting some fresh air. The location is superb and couldn’t be more convenient.The bed was incredibly comfortable – like sleeping in heaven! I really enjoyed getting a great night’s rest there.Overall, we had a fantastic experience. James was amazing and always responded super quickly, which made everything so easy.

Tracy Campbell

158 days ago

Our staycation at Miss Midgley's was a truely memorable experience for myself and my daughter. It has absolutely stunning decor and fittings that mesh the traditional and modern with beautiful attention to detail. The king sized beds, suitcase storage, writing desk and fully equiped kitchen make it feel like your own gorgeous home away from home and the little things like beautiful soaps, traditional leaf tea and the quintessential iced vovos make you never want to leave. The location is also amazing, being only a five minute walk to the restaurants and shopping of stunning James Street. We will most definitely be back.

Jennifer

159 days ago

We had a wonderful stay. The locker room was cool and chic. Loved the kitchen. Bed was very comfortable. Very quiet. Host was very responsive and helpful.

Belinda

164 days ago

We really enjoyed our stay in the Refectory at Miss Midgleys as there was plenty of space and we made use of the gorgeous front deck to sit and have a wine in the afternoon. It was decorated very stylishly with attention to detail and the beds were super comfortable. Tea, coffee and a small container of milk is provided which we appreciated. The pool is a good size and a perfect spot to relax. The location was ideal as it was walking distance to restaurants and shops without being right in the busy section of James Street. Just be mindful due to the fact the building is old, it isn't very sound proof, so there was a bit of noise from the road, but nothing too bad.I would highly recommend a stay at Miss Midgleys.

Rebecca

170 days ago

Such a beautiful place and such a lovely team! James was amazing and helpful! Was a lovely stay

Mandy

172 days ago

We absolutely loved our stay at Miss Midgeleys. Everything was superb.

Lil

180 days ago

Staying at Miss Midgley’s was an absolute dream! We booked several of the apartments for our wedding accomodation, and they provided the most stunning heritage-luxe backdrop for our photos, that iconic baby pink and interior design is just perfection. My family and I had such a memorable time. We are so glad we chose this as our wedding base. Thank you!

Nicolas

188 days ago

Super sejour

Jennifer Hills

189 days ago

You absolutely will not be dissapointed. Beautifully appointed Boutique apartments with everything you need, in a perfect location close to the best shopping and dining, just go ahead and book.

Natalia Machado

217 days ago

My home away from home! I regularly do extended stays in Brisbane for work and Miss Migleys has been my go to since I found it. James is a wonderful host and the property itself is divine. The beautiful heritage property has been so lovingly and tastefully restored and makes my stays worth looking forward to. Miss Migleys is also a stones throw away from the James Street precinct meaning there is always something going on nearby. Can't wait to go back soon!